Frequently Asked Questions

Designing with Laurel & Wolf

Our Ordering Process

What makes Laurel & Wolf different than other interior design services?

Laurel & Wolf offers interior design services entirely online, which means you can design your space from the comfort of your home, your office, or even on-the-go using your internet-accessible device. And--no hourly fees here! With our service, you'll pay a one-time flat fee per room to receive complete design services from our talented Laurel & Wolf designers.

What's the difference between your packages? Which should I choose?

Already have some furniture? Just want to refresh your room? Our affordable Light Package ($59/room) is the perfect choice. You’ll get matched with a designer who can work with your existing pieces to style and complete your look.

For a more comprehensive design, choose our Classic Package ($149/room). Your designer will help you plan the layout of your room, suggest furniture and decor, and provide instructions for set-up.

For the most choice, consider our Signature Package ($249/room). You’ll receive room concepts from three designers and then select one to work with to perfect your space. Space planning, floorplans and set-up instructions are also included in this package.

For Classic & Signature packages, you can also upgrade to Premium to work with our most experienced designers.

All packages include one-on-one time with your designer and unlimited revisions during Design Time (5 days for Light and 10 for Classic & Premium).

How does the process work?

For Light and Classic packages, we’ll match you with a designer based on your style preferences. For Signature and Commercial packages, you’ll preview personalized concepts from different designers and choose one to work with to refine your space.

After that comes Design Time (5 days for Light, 10 days for Classic & Signature*). You’ll see decor options, provide feedback and chat online with your designer to refine your space. Once you’ve approved your room, you’ll receive a Final Design Package with a style board, shopping list and (for Classic, Signature and Commercial packages) a digital floorplan with set-up instructions.

*Multi-room projects receive an additional seven days for each additional room in Classic and Signature packages (three days for Light packages).

How long does a design project take?

A design project typically takes about a week for Light packages and 2 weeks for Classic & Signature. If you’re doing a multi-room project, you’ll have an additional 7 days per room during the Design Time phase of your project (an additional 3 days per room with Light packages). Need more time? Contact clientsupport@laurelandwolf.com, and we'll extend your timeline.

Timelines 1 17

What's a concept board?

A concept board is a personalized preview of a designer’s work submitted during the first phase of a design project. Think of it as a designer’s first impression of your space, based on your design brief details. Remember, the concept board is not your final design--it’s meant to be a jumping off point for you and your selected designer once you’ve entered Design Time.

Faq concept board

I live outside the United States, can Laurel & Wolf design my space?

We can! Keep in mind, all items sourced for you will come from vendors in the United States, so shipping costs may be higher than usual and additional customs/foreign transaction fees may apply. Please reach out to clientsupport@laurelandwolf.com to learn more.

I have an open floor plan. How do you define a "room" under an open-concept space?

If you have an open-concept floor plan, pricing is determined by each area you want designed. For example, if you have an open living/dining space, and you want your living area and dining area designed and furnished, we’d call this two rooms.

Still have questions? We’re happy to review your space and give you a quote for your project. Just send photos of your space and a floor plan with dimensions to clientsupport@laurelandwolf.com.

What's a multi-room project?

If you have multiple spaces that you’d like designed by the same designer, add all rooms to your cart during checkout. If you have multiple rooms and want each one designed by a different designer, please start a new, single-room project for each room you want designed.

For Signature and Signature Plus multi-room projects, you’ll only receive concept boards for one room in your project. You’ll be prompted to choose this room prior to officially launching your project for designers to review.

We're remodeling our home. Can you help?

Of course! If you have drywall up, we are happy to complete a full room design for you. Photos of the space are extra important at this stage, so we’ll ask for 4-6 good photos of the space to give our designers an understanding of the layout.

If you haven’t started building yet or only have the rough framework up, we can help you choose finishings for the space (e.g. paint, hardware, etc.), but we’ll need to wait until the drywall is up to complete a full design. For these projects, we’ll require detailed floor plans from your contractor before we can get started.

For any finishing materials, we'll require that you have a professional (i.e. a contractor) measure your space and confirm the quantity needed for proper dimensions/coverage of any specified material.

What If I Don’t Select a Designer for my Signature or Signature Plus project?

Once you've received all of your concept boards, your project will move into the Pick a Designer phase. If we notice that you haven't picked a designer, we will contact you via email and/or by phone with several friendly reminders.

If you don't select your designer or notify us within 15 days of receiving your final concept board, your project will be closed. If you’d like to resume the project after it has been closed, contact us at clientsupport@laurelandwolf.com, and we’ll help you restart.

I need more time! What do I do?

If you need to request an extension for your Design Time, just let your designer know, and we can provide a complementary extension.

Can I ask for changes after I receive my final design package?

Our designers want you to have the best experience possible and are willing to go the extra mile to make sure you love the design you receive. If you have any problems or questions, feel free to ask them within 30 days of receiving your Final Design Package. Can't get ahold of your designer? Send us a message at clientsupport@laurelandwolf.com, and we'll help you out!

What is your refund policy?

Design is very personal, and your happiness is our top priority. That’s why we provide the Laurel & Wolf Happiness Guarantee.

If you’re unhappy with the progress of your Light, Classic or Premium package, you must contact us at clientsupport@laurelandwolf.com within three days of launching your project to be eligible for a refund.

If you’re unhappy with at least one concept board for your Signature or Signature Plus package, you must contact us at clientsupport@laurelandwolf.com prior to selecting a designer and within three days of receiving your third concept board to be eligible for a refund.

In order to process the refund for any of our design packages, we'll need to speak with you on the phone to hear feedback about your Laurel & Wolf experience.

Our Ordering Process

How does it work?

At Laurel & Wolf, we make it convenient to purchase the items you want from your shopping list:

  • Add the items you want to your cart, fill out your shipping information and submit the form.
  • We’ll send you an invoice, which will include shipping and handling fees as well as sales tax. If your item has free shipping, we’ll pass that along to you as well.
  • Once you’ve paid your invoice, we’ll purchase your items and keep you updated with estimated shipping dates and tracking info.
  • We’re more than happy to coordinate returns for you in compliance with each vendor’s return policy.

Do I have to buy everything at once or can I purchase over time?

Of course not! You can come back to your shopping list and purchase items at your convenience. Please do keep in mind however, that items will go out of stock. If an item you want goes out of stock, we’ll work with an interior designer to find an alternate item for you.

What happens if an item I want goes out of stock?

If an item goes out of stock, we’ll work with an interior designer to find an alternate item for you. If it’s been more than 3 months since your final design package was delivered and you have multiple items out of stock, contact us at clientsupport@laurelandwolf.com for assistance.

What happens if I need to return an item?

We are happy to help you coordinate returns if you received an incorrect item or something arrives broken. Since we purchase directly through vendors, we follow each vendor’s return policy (and time frames for returns). Please be aware of any final sale items (they will be noted on your Invoice) as we may not be able to return those.

How does your price match guarantee work?

If you find an item at a lower price, please provide a screenshot of the item at the lower price and we’ll happily match it for you prior to your invoice being paid. See Details

How do I track my purchase?

At time of ordering, our purchasing team will update your Order with any available shipping estimates. Once your items ship, we will update your Order with shipping and tracking information. Unfortunately, we cannot coordinate delivery dates for your items. If one of your items is required to be scheduled for delivery per the vendor's shipping policies, you will be contacted directly by the vendor to schedule your delivery.

I found a coupon, can I apply it to my order?

We are happy to apply any coupons you find to your requested items prior to your invoice being paid. The coupon must be valid for your purchase at the time we apply it.

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